Terms of service

Terms and Conditions

Alphatech Services

By purchasing products, using services, or accessing the Alphatech Services platform, mobile application, or website, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. About Alphatech Services

Alphatech Services is a GPS tracking hardware and telematics solutions company headquartered in Indore, Madhya Pradesh, India. We supply, install, and service GPS tracking devices, fuel monitoring sensors, AIS-140 certified devices, and fleet management software across 28 states in India.

2. Acceptance of Terms

These Terms apply to all customers, businesses, and individuals who:

  • Purchase any hardware product from Alphatech Services
  • Use the Alphatech GPS tracking platform or mobile application
  • Access or browse the Alphatech Services website (alphatechservices.co.in)
  • Enter into a service agreement with Alphatech Services

If you do not agree to these Terms, you must not use our products or services.

3. Payment Terms

  • 100% advance payment is required against the Purchase Order before any order is processed or dispatched.
  • Delivery will be completed within 7 working days of PO and payment confirmation.
  • All payments must be made in favour of "ALPHATECH SERVICES" via bank transfer, UPI, or any agreed payment method.
  • Orders will not be initiated until full payment is received and confirmed.
  • Invoices will be raised in INR (Indian Rupees) inclusive of applicable taxes.

4. Product Delivery

  • Standard delivery timeline is 7 working days from PO and payment confirmation.
  • Installation at the customer's location is conducted by an Alphatech-certified technician.
  • The customer is responsible for ensuring the vehicle is available and accessible at the agreed time and location.
  • For fuel sensor installation, customers must arrange sufficient fuel and a designated assistant for calibration. A 2–3 hour calibration window must be kept free. The vehicle must not be moved during calibration.
  • Outstation installation is subject to technician availability and may involve additional TA/DA charges.

5. SIM Card & Network

  • A 4G SIM card is to be provided by the customer unless specifically agreed otherwise in writing.
  • Alphatech is not responsible for network coverage, SIM activation delays, or data plan exhaustion.
  • All GPS data, alerts, and live tracking depend on GSM/4G network availability in the operating area.
  • SMS alert delivery depends on network connectivity and is not guaranteed in all areas.

6. Platform & Software Services

  • Data Accuracy: All software data — including km readings, odometer values, trip distances — is system-generated and may vary slightly due to GPS signal conditions.
  • Onboard Storage: Devices have limited onboard data storage capacity. Alphatech is not liable for data loss due to storage limits.
  • Playback & Reports: Route playback and historical reports are retained and accessible for 90 days from the date of data generation.
  • Platform Uptime: Alphatech commits to 99.9% availability during business hours and 99.5% during non-business hours. Scheduled maintenance is excluded.
  • API: Standard API access has a 2-minute call interval limit. Reduced intervals or custom development are chargeable.

7. Service Terms

  • Wire disconnection/reconnection service is free up to 2 times during the warranty period. Further visits are chargeable.
  • Physical damage, burn damage, or water damage to wiring or devices is chargeable from the first incident.
  • TA/DA charges apply for technician visits outside the agreed service area.
  • Feature enhancements, software modifications, or custom developments are available at additional cost based on the nature of the request.

8. Intellectual Property

  • All software, mobile applications, platform interfaces, dashboards, branding, and content provided by Alphatech Services remain the exclusive intellectual property of Alphatech Services and/or its technology partners.
  • Customers are granted a non-exclusive, non-transferable right to use the platform solely for their own fleet management purposes.
  • Reverse-engineering, copying, reselling, or redistributing any Alphatech software or data is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Alphatech Services shall not be liable for:

  • Loss of data due to network failure, device storage limits, or SIM issues
  • Indirect, incidental, or consequential losses arising from GPS data inaccuracies
  • Losses due to platform downtime within the committed uptime thresholds
  • Losses arising from theft, accident, or misuse of tracked vehicles
  • Errors in GPS positioning caused by satellite signal obstruction, tunnels, or dense urban areas
  • Any damage to the vehicle arising from incorrect customer-supplied SIM or third-party interference

Alphatech's maximum liability in any case shall not exceed the invoice value of the product or service directly involved in the dispute.

10. Customer Responsibilities

  • Ensure the vehicle is available at the agreed date and time for installation
  • Provide a functioning 4G SIM card before or at the time of installation
  • Arrange fuel and a designated assistant for fuel sensor calibration
  • Not tamper with, open, or modify the installed device
  • Report device issues promptly to Alphatech support
  • Ensure the device is used only in the vehicle in which it was installed
  • Comply with all applicable laws regarding vehicle tracking and data privacy

11. Prohibited Uses

You must not use Alphatech's products or platform to:

  • Track individuals without their knowledge or consent
  • Conduct surveillance in violation of any applicable law
  • Share platform credentials or data with unauthorised third parties
  • Attempt to access, hack, or reverse-engineer the platform or device firmware
  • Use GPS data for purposes other than legitimate fleet or vehicle management

12. Modifications to Terms

Alphatech Services reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website. Continued use of our products or services after any modification constitutes your acceptance of the updated Terms.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any dispute shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh, India.
  • Both parties agree to attempt good-faith resolution before initiating legal proceedings.

14. Contact

  • WhatsApp / Phone: +91 91116 04499
  • Website: www.alphatechservices.co.in
  • Hours: Monday–Saturday, 9 AM – 7 PM IST