Shipping policy

Shipping & Returns Policy

Alphatech Services | Effective: October 2026

This policy covers delivery, installation, returns, and refunds for all hardware products and services offered by Alphatech Services.

1. Order Processing

  • 100% advance payment is required before any order is processed.
  • All payments must be made in favour of "ALPHATECH SERVICES".
  • Orders are confirmed only after payment is received and verified.
  • A purchase confirmation will be shared via WhatsApp or email after payment.

2. Delivery & Installation Timeline

Service Type Timeline
Standard GPS tracker (within city) Within 7 working days of PO & payment
AIS-140 RTO device Within 7 working days of PO & payment
Fuel sensor (with calibration) Within 7 working days (2–3 hrs calibration on installation day)
Outstation / remote location Depends on technician availability — confirmed at order
  • Delivery timelines are for installation at the customer's location by an Alphatech technician.
  • Alphatech does not ship uninstalled devices unless specifically agreed in writing.
  • The customer must ensure the vehicle is available at the agreed date and time.
  • TA/DA charges apply for installations outside Alphatech's service base area.

3. Installation Requirements (Customer's Responsibility)

  • Vehicle must be accessible and available at the agreed time and location
  • A 4G SIM card must be provided by the customer (unless agreed otherwise)
  • For fuel sensor installation — sufficient fuel, measuring equipment, and a designated assistant must be available for the full 2–3 hour calibration window
  • Vehicle must not be moved during fuel sensor calibration
  • A responsible person must remain with the technician throughout installation

4. Return Policy

4.1 Eligible Returns

Returns are accepted only under the following limited conditions:

  • Transit damage — device received in physically damaged condition. Must be reported within 48 hours of delivery with photo evidence and unboxing video.
  • Wrong product shipped — incorrect model or specification delivered. Must be reported within 48 hours with photos.
  • Manufacturing defect confirmed after inspection — qualifies for warranty-based replacement (see Warranty Policy).

4.2 Non-Returnable Items

The following are strictly non-returnable under all circumstances:

  • Any GPS device that has been installed in a vehicle
  • Any device that has been activated, configured, or linked to a platform account
  • AIS-140 devices programmed for a state's RTO system
  • Fuel sensors that have been fitted, sealed, or calibrated
  • Devices with physical, water, or burn damage caused after delivery
  • Devices tampered with or opened by anyone other than Alphatech
  • Platform subscriptions or SIM-based data plans once activated
  • Custom or non-standard orders

4.3 Return Window

  • All return requests must be raised within 48 hours of delivery
  • Requests raised after 48 hours will not be accepted
  • Returns must include original packaging and all accessories

5. Cancellation Policy

  • Before dispatch: Cancellation may be considered with up to 15% processing deduction
  • After dispatch or installation: No cancellation and no refund
  • Platform subscriptions: Non-cancellable once activated

6. Refund Process

  • Approved refunds are processed within 7–10 working days
  • Refunds are credited to the original payment source only
  • Shipping charges, if any, are non-refundable
  • Processing fees or technician charges are deducted before refund
  • No refunds on software subscriptions, data plans, or SIM charges

7. Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product:

  1. Do not use or install the device
  2. Take clear photos of the outer packaging and the device
  3. Record an unboxing video (recommended)
  4. Contact Alphatech within 48 hours via WhatsApp: +91 91116 04499
  5. Our team will assess the situation and arrange replacement or correction

8. Service After Delivery

  • Wire disconnect/reconnect is free for the first 2 instances during the warranty period. Subsequent visits are chargeable.
  • Post-installation support, feature changes, and additional configurations are available at extra cost.
  • TA/DA charges apply for outstation service visits.

9. Contact for Returns & Shipping Queries