Refund policy

Return & Refund Policy

Alphatech Services
Effective Date: October 2026
Last Updated: October 2026

Please read this Return & Refund Policy carefully before placing an order with Alphatech Services. By purchasing our GPS tracking devices, fuel monitoring sensors, AIS-140 devices, or any related hardware and services, you agree to the terms stated below.

1. Nature of Products

Alphatech Services deals in electronic GPS tracking hardware, vehicle telematics devices, fuel monitoring sensors, and AIS-140 certified tracking units. These are specialised electronic devices that are:

  • Configured and activated before or at the time of delivery
  • Installed directly into the customer's vehicle by our certified technicians
  • Linked to a SIM card, platform account, and vehicle-specific calibration data

Due to the personalised, installed, and activated nature of these products, standard return policies applicable to general consumer goods do not apply. Returns and refunds are governed solely by the terms set out in this policy.

2. Payment Terms

  • 100% advance payment is required at the time of Purchase Order (PO) confirmation.
  • Delivery will be initiated within 7 working days after receipt of the PO and payment confirmation.
  • All payments must be made in favour of "ALPHATECH SERVICES" via the payment method agreed at the time of order.
  • Orders are not processed until payment is received in full. No exceptions.

3. Cancellation Policy

3.1 Before Dispatch

  • Cancellations requested before the device is dispatched or installation is scheduled may be considered at our sole discretion.
  • A processing and handling fee of up to 15% of the order value may be deducted from the refund.
  • Refund (if applicable) will be processed within 7–10 working days to the original payment source.

3.2 After Dispatch or Installation

  • Once a device has been dispatched, installed, activated, or linked to a vehicle, the order cannot be cancelled and no refund will be issued.
  • This applies to all GPS trackers, fuel sensors, AIS-140 devices, and associated accessories.

3.3 Software / Platform Subscriptions

  • Platform subscriptions and SIM-based data plans, once activated, are non-refundable and non-transferable.
  • Playback and reports are accessible for a period of 90 days from the date of data generation. No extension or refund will be provided for unused data access periods.

4. Return Eligibility

A return will only be considered in the following limited circumstances:

Condition Return Eligible?
Device received in a physically damaged condition (transit damage — reported within 48 hours of delivery) ✅ Yes — with photo proof and unboxing video
Wrong product shipped (model or specification mismatch — reported within 48 hours) ✅ Yes
Manufacturing defect confirmed after inspection ✅ Yes — replacement or repair under warranty
Device already installed in a vehicle ❌ No
Device opened, tampered, or modified by anyone other than Alphatech ❌ No
Physical damage, water damage, or burn damage caused post-delivery ❌ No
Customer changed their mind after delivery ❌ No
Device not functioning due to network/SIM issues ❌ No — see Section 7

All returns must be raised within 48 hours of delivery with photo evidence and, wherever possible, an unboxing video. Requests raised after 48 hours will not be accepted under the return policy.

5. Warranty Policy

5.1 Hardware Warranty Period

All GPS tracking devices and sensors sold by Alphatech Services carry a 1-year manufacturing defect warranty from the date of installation.

5.2 What Is Covered

  • Manufacturing defects in the device's internal hardware components
  • Device failure under normal operating conditions
  • GPS or GSM module failure without external cause
  • Faulty connectors or wiring from the original installation

Hardware issues confirmed under warranty are serviced free of charge — including technician visit for inspection.

5.3 What Is NOT Covered — Warranty Void Conditions

  • Physical damage — dropped, crushed, broken casing
  • Water or moisture damage
  • Burn or electrical surge damage
  • Tampering or modification by anyone other than an Alphatech-authorised technician
  • Damage caused by incorrect wiring done by a non-Alphatech installer
  • Device removed from one vehicle and reinstalled in another without authorisation

5.4 Warranty Claim Process

  1. Contact Alphatech Support via WhatsApp or phone with your device serial number and installation date
  2. Our team will perform a remote diagnosis via the platform
  3. If the fault cannot be resolved remotely, a technician will visit for physical inspection
  4. Replacement or repair is authorised only after inspection and confirmation of a covered defect
  5. Replaced or repaired units carry the balance of the original warranty period

5.5 Wire Disconnection & Reconnection Service

  • In case of wire disconnection or reconnection (from the original installation), the service is provided free of charge up to two (2) times during the warranty period.
  • After two free visits, all subsequent wire disconnect/reconnect services will be chargeable or subject to component replacement costs at prevailing rates.
  • Physical wire breaks, or damage caused by external factors (burns, water, physical impact), are not covered and will incur repair/replacement charges.

6. Refund Process

If a refund is approved by Alphatech Services following a valid return or cancellation claim:

  • Refunds are processed within 7–10 working days from the date of approval
  • Refunds are issued to the original payment source only
  • Shipping and handling charges, if any, are non-refundable
  • Any applicable deductions (processing fee, technician visit charges) will be communicated before processing

7. Software, Platform & Network Disclaimer

The following limitations apply to all Alphatech GPS tracking services and do not constitute grounds for return or refund:

  • Network Dependency: All GPS tracking data, live location updates, and alerts depend on GSM/4G network availability. Alphatech is not liable for data delays, inaccuracies, or non-delivery of SMS alerts caused by network congestion or poor connectivity in the vehicle's operating area.
  • Kilometre & Software Data: All software data including km readings, odometer values, and trip distances are system-generated based on GPS signal and network data. Minor variations may occur.
  • SIM Card: A 4G SIM card is to be arranged and provided by the client. Alphatech does not supply SIM cards unless specifically agreed in writing. SIM-related network issues are not Alphatech's responsibility.
  • Onboard Storage: Devices have limited onboard data storage for offline log retention. Alphatech is not liable for data loss due to storage capacity limits.
  • Playback & Reports: Historical route playback and reports are retained and accessible for 90 days from the date of data generation. Data older than 90 days is not guaranteed to be available.
  • Platform Uptime: Alphatech commits to 99.9% platform availability during business hours and 99.5% availability during non-business hours. Scheduled maintenance windows are excluded. Downtime within these limits does not constitute a service failure.
  • API Access: Standard API has a 2-minute call interval limit. Custom API development or reduced call intervals will be subject to additional development charges.

8. Service Charges & Additional Costs

  • TA/DA Charges: Travel Allowance and Daily Allowance (TA/DA) for technician visits outside Alphatech's service base will be charged additionally and communicated in advance.
  • Feature Modifications: Enhancements, customisations, or modifications to software features and functionalities will be evaluated on a case-by-case basis and charged according to the nature and complexity of the request.
  • Out-of-Warranty Repairs: All service, repair, or replacement work outside the warranty period or beyond warranty coverage will be chargeable at prevailing rates.

9. Non-Returnable Items

The following items and services are strictly non-returnable and non-refundable under all circumstances:

  • Any GPS device that has been installed in a vehicle
  • Any device that has been activated, registered, or connected to a platform account
  • AIS-140 certified devices that have been programmed for a specific state's RTO system
  • Fuel sensors that have been drilled, fitted, sealed, or calibrated
  • Platform subscriptions, SIM activation charges, and data plans once activated
  • Customised or non-standard orders
  • Devices damaged after delivery due to misuse, accident, water, fire, or electrical fault

10. Governing Law & Disputes

This policy is governed by the laws of India. Any disputes arising from transactions with Alphatech Services shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

In the event of a dispute, both parties agree to first attempt resolution through direct communication with Alphatech Services before pursuing any legal action.

11. Contact Us

For any warranty claims, return requests, or queries regarding this policy, please contact us:

This policy was last updated in October 2026. Alphatech Services reserves the right to update or modify this policy at any time. The latest version will always be available on our website. Continued use of our products and services constitutes acceptance of the current policy.